Return & Refund Policy — Lunevere

Effective Date: September 18, 2026

At Lunevere, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible under this policy, you can request a return or replacement within the specified period.

1. Return Window

You may request a return or replacement within 7 days of receiving your order.

To be eligible:

• The product must be unused and in its original condition.
• All original tags, packaging, accessories, and labels must be intact.
• The product must not show signs of use, washing, alteration, stains, scratches, or damage caused after delivery.
• You must provide your order number and relevant photos/videos when requested.

2. Damaged or Wrong Product

If your order arrives damaged, defective, or you receive a product different from what you ordered, please contact us within 48 hours of delivery.

Please provide:

• Order number
• Clear photographs of the product
• Photographs of the packaging
• A short video, if necessary

After verification, Lunevere may offer a replacement or refund, depending on the situation and product availability.

3. Change of Mind

Returns for change of mind may be accepted within the 7-day return period, provided the product is unused, undamaged, and in its original packaging.

Return shipping charges may be deducted from the refund in cases where the return is not due to a defective, damaged, or incorrect product.

4. Non-Returnable Situations

Returns may not be accepted if:

• The product has been used or damaged after delivery.
• Original tags or packaging are missing.
• The product has stains, marks, scratches, or other signs of use.
• The return request is made after the applicable return period.
• Damage occurred because of improper handling or storage by the customer.

5. Refund Process

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

If approved, the refund will be processed to the original payment method.

Depending on your bank or payment provider, the amount may take 5–7 business days to appear in your account after the refund is processed.

6. Order Cancellation

Cancellation requests should be made before the order is dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the applicable return procedure will apply.

7. Exchange / Replacement

If you receive a defective or incorrect product, we may provide a replacement subject to product availability.

If the same product is unavailable, we may provide a refund according to the applicable refund procedure.

8. Return Shipping

For products that are defective, damaged during delivery, or incorrectly supplied by Lunevere, we will arrange or reimburse the applicable return shipping cost after verification.

For other eligible returns, return shipping may be the customer's responsibility.

9. How to Request a Return

To initiate a return or refund, contact us with your order details:

Email: luneverebags@gmail.com
Phone/WhatsApp: 6238118422
Instagram: @__lunevere
Website: lunevere.in

Please include "Return Request – [Order Number]" in the subject line of your email.

Our team will review your request and provide the next steps.

10. Important Note

Refunds and returns are subject to the eligibility requirements stated above. Lunevere reserves the right to reject a return request if the product does not meet the applicable return conditions.